Internal Committees
- Customer Ombudsman - The mission of the Customer Ombudsman is to promote the defence of the customers, recommending the adoption or alteration of practices or procedures to prevent or repair cases of conflict or other cases that do not provide customers with proper protection of their interests.
These are contacts of the Customer Ombudsman:
Rua de São Julião, nº 149-2º
1100-524 Lisboa
Telefone: 21 004 27 01
e-mail: provedoria.cliente@millenniumbcp.pt
- Compliance Officer - The duties of the Compliance Office are:
- To validate compliance by the Group's policies, rules, regulations, procedures and other management practices with the applicable legislation and regulations;
- To validate the content of communications with external entities subject to legal or regulatory requirements regarding their conformity therewith;
- To certify the overall activity of the management bodies, of the functional structures and of the employees in general;
- To support the management of the Business, Product and customer areas and units insofar as their applicability and conformity with applicable legislation and regulations are concerned;
- To support training activities and programmes so as to ensure that everyone receives appropriate training in this field.
- Risk Officer - The duties of the Risk Officer are:
- To support the Board of Directors in the development and implementation of risk-management procedures in the various aspects and jurisdictions;
- To ensure that the Group's risk-management processes and practices provide ongoing development of the risk-management process in its various aspects;
- To validate risk-control methodologies and processes, particulary with regard to the rigour, transparency and scope of the reporting processes;
- To recommend alterations of policies, rules, regulations, procedures or management practices, so as to minimise risk in its various aspects;
- To present to the Board of Directors or to the committees set up for the purpose those developments in risk-management matters of which they may take cognizance and may have material impact potential;
- To support training activities and programmes to ensure that the entire management staff receives training in this field.
- The Committees were instituted to ensure the adoption of best Corporate Governance, Operational Performance and Control practices. The Committees are:
- Corporate Governance Steering Committee - Its purpose is to supervise Group compliance with legal, regulatory and statutory provisions concerning the governance of the Company and to discuss and approve measures designed to introduce or alter the principles observed and the procedures adopted by the Group in its governance.
- Social Relations Committe - Its purpose is to develop the Group's relations with its social partners, namely the unions and worker committees, appraising and discussing the terms of these relations.
- Training and Career Development Committee - Its purpose is to monitor and propose measures in respect of the training and career development of the Group employees.
- Asset and Liability Committee (ALCO) -Its purpose is the tactical management of the market and liquidity risks of the Bank and of the Group, which it controls.
- Financial Investment Committee - Its purpose is the appraisal and approval of investment in and sale of financial assets.
- Technologies Committee - Its purpose is to analyse and approve investments, contracts and divestments in respect of the overall management of technological resources.
- Audit and Security Committee - Its purpose is to look after the Group's physical and systems security.
- Risk Committe - Its purpose is to manage and control the general level risk assumed by the Group.
- Money-Laundering Prevention Committee - Its purpose is to prevent use of the Group to launder money, ensuring compliance with legal and regulatory rules in force in this matter.
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