Frequently asked questions about Rental

With financing options like leasing or long-term rental, the Customer pays off the full value of the car over the agreement term, assuming the risk of depreciation. Additionally, the Customer must arrange services such as maintenance and insurance, separately.

In contrast, with a rental, the Customer only pays for the use of the car, resulting in lower monthly costs and no depreciation risk. Furthermore, rental typically includes all essential services, such as check-ups and insurance, as part of the package.

Yes, as long as the dealership is an official representative of the brand. In that case, please send us the pro-forma invoice for the car, including all listed extras, or ask the dealership to send it on your behalf.

The monthly fixed rent covers all necessary check-ups and repairs, except for those resulting from misuse, such as failure to follow the manufacturer’s maintenance plan.

You need to use the network of auto shops authorized by the rental company. Using authorized shops ensures that the quality, speed, and cost of repairs are properly guaranteed.

Accident management takes care of everything after an accident, from towing and damage inspection to repairs and providing a replacement vehicle. The rental company handles it all for you.

Yes, the monthly rent remains consistent, even if interest rates or the costs of check-ups and repairs change. The rent will only adjust if there are changes to the tax regime (such as VAT) or if the insurance company changes the insurance terms in rentals that include insurance.

The insurance premium and excess amounts may change during the agreement. These changes can occur due to revisions made by the insurance company or if the customer’s accident rate justifies an adjustment.
If a change to the premium or excess is planned, you will be notified 30 days before it takes effect. You have the right to terminate the service and choose a different insurance. If you do so, you must inform LEASYS Mobility Portugal, S.A., ensuring that LEASYS’s rights are protected under the new policy.

Yes, with Millennium bcp's rental solution, you can keep your existing insurance or choose a new one, as long as it includes Civil Liability and Own Damage coverage and protects LEASYS’s rights.

Yes. After the agreement has been in effect for 12 months, you can adjust the term, kilometers, and services according to the contractual conditions. The rental company will recalculate the rent, applying the changes retroactively from the agreement's start date.

If, at the end of the agreement, the kilometers fall within the variation range defined in the framework agreement (currently between +30% and -10%)*, you will either pay or receive the difference based on the agreed per-kilometer rate set at the start of the agreement.

*If the kilometers fall outside this range, the conditions specified in the agreement will apply.

No, you cannot replace the car during the rental period, as each car is tied to its specific agreement. However, if you wish to replace the car before the agreement ends, you can terminate the current agreement and start a new one for a different car.