Frequently asked questions about Alipay payment acceptance

Alipay is the leading digital payment solution in China and the preferred choice of Chinese tourists traveling around the world. To make payments, Alipay customers use a dedicated app available for both iOS and Android devices.

Alipay is a payment method based on QR Code scanning. Transactions can be made in three ways:

• App to App: the merchant uses a smartphone or tablet to scan the QR Code presented by the customer.
• App to QR Code: the customer scans the store's unique QR Code using their smartphone or tablet.
• Custom integration with the store's system: the Alipay platform is integrated with the payment system used by the establishment.

By accepting Alipay, you attract a type of tourist with the highest purchasing power compared to other nationalities - and who is more likely to spend in stores that accept familiar payment methods. Accepting Alipay also means adapting your business to the growing number of Chinese tourists visiting Portugal.

To help you reach them more effectively, you'll also have access to Alipay's marketing tools - including visibility on the customer-facing Alipay app.

There are no activation fees to accept Alipay, except in cases where you choose to integrate it with your store’s system, which may involve development costs. Additionally, Alipay does not require a POS terminal or card reader to be used.

No. The only cost is the transaction fee agreed upon with your Alipay account manager, applied only to each completed transaction. There are no charges if you do not reach a minimum number of transactions.

Whenever an Alipay payment or refund is made, both the merchant and the customer immediately receive a confirmation on their respective devices.

To view the daily or monthly transaction history for one or more stores linked to an Alipay account, you can use the Merchant Portal. If you’re using the App to App solution, each device with the EVO Cashier app installed also displays its transaction history.

To begin accepting Alipay or to get any questions answered, contact us at: 91 827 24 24 · 93 522 24 24 · 96 599 24 24 (calls to national mobile network) (+351) 21 005 24 24 (calls to national landline network) Personalized support is available 24/7. Call charges depend on your operator’s tariff.