Frequent questions about ATM Payment Services

On the corporate homebanking, only the overall consistency of the file will be checked (number of records, total amount, debit account, and processing date). The references and beneficiary entities of the payments will be validated only after the file is processed.
You should always confirm that the three data elements of each payment (entity, reference, and amount) are correct when creating the file or, alternatively, by entering each record’s data directly on the platform. Incorrect records will not be processed. Each record successfully processed will result in a debit of the corresponding amount from the current account indicated in the file.

After sending the files to the Bank, you can monitor the operation data through two options:

• Operations History: in addition to checking the file details — namely the number of records, total file amount, and the data of each tax payment — you can also see which users were involved in the operation. Access is available via: Authorizations > Operations History.
• Return File: the day after processing, you can get a return file by accessing File Management > View Files > Returns. In the file format, select “PSM – Payment of Services”, which allows you to verify whether the records were processed.

Yes, Millennium provides a Payment Release Note for each Multibanco payment instruction included in the batch and successfully processed. Companies that have subscribed to the Digital Release Notes Service can download them in the corporate area of millenniumbcp.pt 2 days after the processing date, through:

• Other Services > Documents > Digital Statement and Payment Notes (.pdf) > Payment Notes (.pdf) > View;
• Or through the transaction history of the current account.