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Transfers Frequently asked questions about Cards
New card PIN
The PIN is automatically set and sent with your new card to your mailbox.
You can request a new PIN without replacing your card. You have 2 options:
- In the app, access the "Manage card" option and select the "Resend PIN" option by SMS.
- On the website, after logging in, go to the cards menu and select "Resend PIN".
Remember that you can only ask for the PIN to be resent 3 times in the app, and then you'll have to ask for it via support line.
Check the price list for more information about changing the card PIN
Yes, when a card is renewed, the PIN remains the same as before.
Card term
Credit and/or debit card renewals are typically processed automatically, unless you explicitly request otherwise or if there is a commercial decision by Millennium not to issue a new card.
The Jovem card is not renewable after the age of 18.
You should call the Support Line (24h) at 21 005 24 24, 91 827 24 24, 93 522 24 24 or 96 599 24 24, or visit any branch.
When you apply for a card through the Millennium App, you can track the delivery in real-time until it reaches your address or a designated branch. The usual timeframe for a card delivery is approximately 10 business days.
Card retained at the ATM
If your card is held by an ATM at a Millennium branch, visit the branch and seek assistance from an employee. If your card is held by an ATM at any other location, please contact us at 210 052 424.
Lost, stolen or misplaced card
You must cancel your card right away in the Millennium App. If you do not have the app installed, you can contact our support line on 800 91 04 02.
Cancelling credit or debit card
In the event that your card is lost or stolen, you can cancel it in the Millennium App. Open the app, tap on the top left corner, and select "Cards". From there, choose "Cancel card" and follow the provided steps to select the specific card you wish to cancel.
If you no longer wish to use the card and want to cancel it, you can visit a Millennium branch to cancel the card.
To block your card, you can use the Millennium App. Open the app and swipe left at the top of the screen until you find your credit card. Then, select the option "Block card". If you want to unblock the card, just toggle off the option.
Activate card
When you receive your card at home, login in the Millennium App and open the message that will appear at the top of the screen. Then, follow the steps to activate the card.
The annual fee of a card is always charged on the card's issuance date.
To make an urgent card request during business hours (8:30 am to 3 pm), please follow these steps in homebanking: go to "Cards" > "Card Request," select the card, and mark the field with the message "Urgent card request".
If you need to request an urgent card outside of these hours, please call our Support Line at 210 052 424, 918 272 424, 935 222 424, or 965 992 424. Please note that this service may incur costs. Check the price list for more information.
Damaged credit and/or debit card
You should request the replacement of your card, at a branch, and hand over the damaged one.
Low value payments
These are payments for tolls or phone calls, made with a card. This information is available for 2 and a half months in your homebanking. To see these transactions, go to "Payments" > "Low-value payments".
