Frequently asked questions about HOMIN Home Insurance

HOMIN is a comprehensive home insurance policy that covers your home and belongings against unexpected events and damages. It also includes assistance services. While HOMIN offers three plans, only the Regular plan is available for purchase through the Millennium App.

The Regular option offers the flexibility to choose a deductible of €0, €150, or €500. It also includes optional coverage for seismic events, electrical risks, electrical assistance, extended warranties for household appliances, and damage to walls and fences.

To get a quote, you'll need to provide details such as the address, your relationship to the house, additional spaces, type of housing, year of construction, area, typology, and construction quality. During the subscription process, you'll need to provide some additional information. We recommend having the property registry document of the house on hand to make things easier.

You can choose to protect the house and its contents, or just the house itself. In both cases, you can start with basic coverage and then add optional coverage as needed.

Yes. HOMIN also offers the Base option, which covers only the essentials, and the Premium option, for high-value homes. You can subscribe to either of these options on the website or at a branch.

You can view the coverages in the quote. If you have already subscribed to the insurance, check the Particular Conditions in the details of your policy.

Insuring your contents protects your belongings from risks like theft, burglary, flooding, fires, and other unforeseen incidents.

The contents of a home refer to all the belongings inside, divided into standard contents and special items.

Standard contents include items owned by the policyholder, such as furniture, appliances (both built-in and non-built-in), dishes, crockery, clothes, decorations, and electronic devices.

Special items refer to high-value goods like jewelry, precious materials, antiques, artwork, coin collections, or other items valued over €1,000.

If the policyholder doesn't specify special items, their total value in the event of a claim is limited to 20% of the total contents value, up to a maximum of €7,500, with a limit of €1,000 per item.

The insured amount should reflect the market value of the building's reconstruction cost, considering factors such as the type of construction and any other elements that may influence the value. For the contents, the insured amount should correspond to the total value of each item as if it were new.

The payment is made via direct debit. When subscribing to the insurance in the app, you can choose the account you want to use.

Special items are valuables that require extra attention due to their characteristics, such as gold, jewelry, furs, collectibles, video cameras, artwork, antiques, or other items valued over €1,000.

These items must be listed and specified in the insurance proposal or provided through a separate list.

Yes, depending on the coverage, you can choose from different deductible options.

Anyone with a Portuguese fiscal address registered with Millennium, aged 18 or older, who holds at least one current account with Millennium, has a Portuguese tax identification number (NIF), and an updated email in the Millennium App can subscribe to HOMIN insurance.

Yes, it is. The insurance becomes active from the start date you provided.

No, your email is always required. You can update it in the Profile section of the Millennium App.

Coverage begins on the date specified in the contract terms. Fixed-term contracts end at 12:00 AM on the last day. Contracts with an initial duration of one year automatically renew for equal periods.

You can report a claim by sending an email to sinistros.patrimoniais@ocidental.pt or by submitting the claim at any Millennium branch. You’ll need to provide the policy number, a description of the incident, and your contact details so that Ocidental can reach the parties involved.

If you have any questions, you can call Ocidental Seguros' claims support line at (+351) 210 042 490, available on weekdays from 8:30 AM to 6:00 PM (calls are charged according to your phone provider's rates).

You can contact our Customer Support by calling (+351) 210 042 490. Personalized service is available on weekdays from 8:30 AM to 6:00 PM (calls are charged according to your phone provider's rates).

If the insured capital is lower than the actual value of the insured items, the proportional rule applies. For example, if the contents of the house are valued at €50,000, but only €30,000 is declared (60% of the actual value), and there is €10,000 worth of damage in a claim, the insurance company will pay 60% of the actual damage value, i.e., €6,000.

However, if automatic capital updates were included and the value of the items insured is equal to or greater than 85% of the reconstruction cost, this rule does not apply.

Submit your claim as soon as possible, ideally on the same day or the next, but no later than 8 days after the accident. The sooner you report it, the faster Ocidental can resolve the situation.

Ocidental will review the claim and contact you to explain the next steps. If an inspection is needed, technicians or experts will be sent to the location. During the inspection, they may need to investigate the damage to determine if it's covered.

After completing the claim assessment and evaluating the damages, Ocidental will process the compensation payment.

You can choose between monthly, quarterly, semi-annual, or annual payments. Please note that installment payments (monthly, quarterly, or semi-annual) have an additional cost.

For contracts lasting one year or more, cancellation can be done in writing with a 30-day notice before the end date. If there is just cause, either party can terminate the contract at any time. In distance contracts, the policyholder (if an individual) can cancel the contract without cause within 14 days of receiving the policy.

Yes, you can. The payment date will be the same as the start date of the insurance that you provided during the subscription.

You can check them in the consultation area of your HOMIN insurance.

If you have already linked your debit account to the insurance and want to link a new one, you need to contact our Support Line at (+351) 210052424, 918272424, 935222424, or 965992424.

The annual renewal of the HOMIN insurance is automatic until the contract's maximum duration is reached.